During the first wave of the epidemic in Beijing, from late January to early April, I never went to the hospital to see a doctor for any uncomfortable. It didn’t mean I was pretty healthy during this period. No, it's just tolerable (sometimes minor illnesses can turn into chronic diseases). I have DingDang KuaiYao APP on my mobile. It is an o2o based medical and health Internet product. I can buy OTC drugs or some of prescription through their "doctor online" or "pharmacist guidance". It was more difficult time for elder people who have geriatric diseases and someone who have chronic diseases. They could buy some ones at DingDang or pharmacies at their own expense during this period if they didn’t want to go to the hospitals. Drugs, like sleeping pills are prescribed that are not available in pharmacies. Usually the doctor can only prescribe the sleeping pills for a week each time. It was really difficult time for people who need it everyday.
24小时服务真不错，一般半个小时订的药就送到家了。The 24-hour service is really good, usually the medicine can be delivered within half an hour (cannot reimburse by insurance).
Although I haven't seen a doctor during this period, I did go to the hospital once to prescribe medicines for the elder people at home. They are the key protection targets during the pandemic, and places like hospitals, they are rarely visited unless necessary. My husband and I went to the hospital on March 18 and the epidemic situation was still serious. We well prepared and “equipped” and successfully completed this “task”. It was really stressful to go to the hospital at that time. We listed the names of the drugs family elders need as below separably.
The second wave of the epidemic in Beijing was between mid of June and July. By August 31, Beijing has not added new cases for 25 consecutive days. The government’s latest daily anti-epidemic guidelines state that citizens may not wear masks when they are outdoors (you need to wear masks when in close contact with people other than your companions). During this period, due to inflammation of the lymph nodes in my neck, I have seen doctors many times. It’s a tough disease. I saw several doctors and took antibiotics and Chinese medicine separately. The effects was limited but the side effects was strong.
I used to see doctors in several big hospitals nearby. They are all top rank hospitals with its comprehensive yet specialized departments and rich clinical experience. However, there are always full of patients coming from all over the country which makes the register is not easy. As I know, in the U.S., people make an appointment in advance online or by phone call or set the next appointment when you seeing your doctor. In China, people were used to register at the hospitals and to see a doctor in the same day. But the custom is changing in Beijing, there are several online platforms offering hospital register, like 114 or JingYiTong. Usually, people can make an appointment for the next 7 days. Along with the seriousness of this epidemic, the register through the APP of each hospital on the mobile is more and more popular and convenient. It already became part of the anti-epidemic measures and should last forever. The patients can easily register and know the hospitals, departments and each expert as well as their check results through these APPs.
协和医院门口，大家在用手机扫码，除了用手机出示本人的健康码，去每个医院还都要扫描医院的二维码，登记做记录。At the entrance of Peking Union Medical College Hospital, everyone was scanning the hospital code and submitting the requested information with their mobile phones. In addition to showing their health codes with their mobile phones, people also have to scan this QR code of the hospital to register for records. The entrance requirements in each hospital are nearly same now.
提交登记后，手持健康码，排队通过体温检测，才能进入医院门诊大厅。After submitting the registration, people need to hold the health code and line up to pass the temperature test before entering the outpatient hall of the hospital.
挂号一般都是通过网上提前预约，缴费退号等服务区，都在地上标出了等候距离。The registration is usually made in advance through online APPs, and the waiting distance is marked on the ground in service areas for making payment or refund.
这是北京医院进大门的量体温机器人，很多地方现在都有了，超市商场门口等。This is a temperature measuring robot at the entrance of Beijing Hospital. It can be seen in many other places, such as the entrance of supermarkets and shopping malls.
大屏幕循环播放就诊指南；大厅的自助机器有好几排，在这儿取号、预约、取化验结果等。The big screen broadcasts the consultation guide; there are several rows of self-service machines in the hall, where you can pick up appointment numbers, make appointments, make payments and print test results etc.
I found Beijing TongRenTang(TRT) Hospital of Traditional Chinese Medicine at 114 APP in my mobile. It’s a good surprise. Beijing TRT is a time-honored brand of Traditional Chinese Medicine (TCM) that enjoys a pristine reputation in domestic and overseas markets. I never knew they had a hospital before.
I have strong belief in both Western medicine and traditional Chinese medicine. Both of them have their own advantages. Treatment by Integrated Medicine may treat many difficult and complicated diseases. For example, my mother-in-law had a cerebral thrombosis around 10 years ago, and she relied on western medicine surgery and medication in the critical moment. Her blood clot was treated, but the sequelae was numbness of the right side of the body when she was discharged from the hospital. Right after, she was treated for a few months in one of Chinese Medicine Rehabilitation Hospitals, mainly relying on acupuncture treatment and Chinese medicines plus rehabilitation training. Then, she can walk by herself and eat with chopsticks with her right hand.
There are a lot of people In Beijing TongRenTang Hospital of Traditional Chinese Medicine too, but it is relatively better. There are more time for the communication between doctors and patients. Although it is a traditional Chinese medicine hospital, I feel that the doctors know Western medicine knowledge more or less. The hospital can also offer common body examinations, such as B-ultrasonic, X-rays etc. There are internal department and surgical department as well. Through the “look, listen, question and feel the pulse -- four ways of diagnosis” of Chinese medicine and many years of experience plus the test data, it may have different views and solutions for the inflammatory in my lymph nodes. The treatment is clear effective after one and half month but with moderate side effects as well. The doctor is adjusting the medicine each biweekly.
疫情期间这个门诊大门未开放，用作看病取药的出口了。During the epidemic, the door of this outpatient clinic was not open and it was used as an exit for medical treatment and picking up medicine.
大家都从侧门进入，同样也是先出示健康码和量体温，进院后扫描医院二维码，做登记。Everyone entering from the side door needs to show the health code and temperature measurement first, and then scans the QR code of the hospital to register. Below is part of the questionnaire.
感觉疫情期间，个人隐私没法那么重要了，该提供就提供吧；这调查登记表也是不断更新的，再次去时，就变成问近期是否去过新疆和东北了。People need to offer information including name, ID, detail address, where have you been recently etc. I feel that personal privacy is not that important during the epidemic, so just provide it as it’s a necessary protection for everyone; this survey registration form is updated, and when I go again, the updated question was whether I had been to Xinjiang and Northeast China recently where the second wave of pandemic happened at that time.
作为一个二级甲等医院，这家医院中英文指示做的挺到位。顺便记录一下，我在美国医院看病和陪同亲友看病，印象最深之一是他们对讲不同语言的病人的尊重-免费提供翻译，可以是预约好的翻译人员来现场服务，也有电话或视频翻译，为了让病人和医生更好地沟通，并能准确了解自己的病情。我曾看过护士台上立着的清单中，有提供不下十种语言的服务，多元化的国家人性化的表现。There are many hospitals in China by different ranks and different levels in each rank. As one of first level of Rank 2 hospitals, the Chinese and English instructions of this hospital are well done. By the way, I had visited hospitals more often as accompanying my relatives when I was in the U.S. One of my impressions is that the hospitals offer free translations to the patients who don’t speak English or speak English not well. The translation can be an on-site service by a well-appointed translator, or translation via phone or video. Its great helpful for the accurate communication between patients and doctors. I had seen a list for offering free translation at a nurse station. There are more than 10 languages listed. It’s a humanization service in a diversity country.
大厅等候区的座位，标上了“空”和“坐”，空的座位还用胶带黏贴。As one of anti-pandemic measures, the seats in the waiting area are marked with "not available" and "available", and “not available” seats are also taped.
很喜欢医院和小院的风格，上网查了查，北京同仁堂中医医院位是在同仁堂创始人乐家老宅原址和原同仁堂制药厂基础上装修改造而成的。 I do like the building style of this hospital. I checked it online and found that Beijing TongRenTang(TRT) Traditional Chinese Medicine Hospital was build and renovated in 2008 on the basis of the original Lejia old house (the founder of TRT) and the original TRT Pharmaceutical Factory. The exterior decoration adopts the architectural style of Qing Dynasty.
疫情好转后，这些次看病也总结了些在北京的看病经验。1. 社区医院拿药方便，一般不用等，小病也能看 2. 看病前多咨询，多上网，选适合自己的医院，选擅长自己病的医生，疑难病症多看几位医生， 3. 医院在相当长一段时间内，可能不再提供现场挂号；现在都是通过微信 114预约平台或京医通APP上网挂号，有时一些三甲医院在114或京医通上显示没有号了，但是如果在微信里加入了医院自己的公众号，那里还有不少号可以挂，专家介绍和专家号也更多些；4. 加上医院的公众号的另一个好处是，可以方便查到检测报告 5. 没有手机或不用微信的同志，可以通过114查号台，电话挂号，也可以到医院大厅自助机器挂号（一般没有当天号）6. 虽然在医院门口出示了健康码，有的医院在进入不同科室时，还要重新出示健康码，最好截屏一张当日健康码，可以节省时间，特别时对一些老同志们 (Sharing my experience of going to hospitals in Beijing during the epidemic)
In the past several years in the U.S., I learnt that people usually find their family doctor first when they feel uncomfortable or need medicine. They can make a phone call for their chronic or geriatric diseases, the family doctor can prescribe the medicine online to a pharmacy designated by the patient. The patient then can pick it up directly at this pharmacy near their home or company. This is very good way for elder or disable or busy people, especially during the pandemic. A few days ago, I went to Beijing Hospital to get medicine for my parents. I was pleasantly surprised to see the promotion banner. The patients of Beijing Hospital can scan the QR Code and install new APP at their mobile which can offer online follow-up visits and medicine home delivery service. It’s really timely assistance and improved humanization service!!! I believe that more and more hospitals will offer the similar advanced service very soon.